Enabling email notifications

To receive email notifications for security incidents or PSA tickets, follow these steps. This will ensure that an email is sent to all designated addresses for each security incident. If you prefer to create PSA tickets instead, please refer to the appropriate help document titled "Configuring <PSA-name> PSA."

Only proceed with these steps if you do not have a supported PSA. If a PSA integration is established, only a ticket will be generated within the respective ticketing system, and email notifications will no longer be sent.

Please note that notifications in RocketCyber apply to all subordinate accounts.

  1. Select the desired account to ensure the correct organization's name is displayed in the upper-right drop-down menu

  2. Navigate to Provider Settings.
  3. Click the Notifications tab.

  4. Enter all email addresses in the provided field. If you are entering multiple addresses, separate each address with a comma.