Syncro API Credentials
How to get all credentials needed to create a Syncro API integration with RocketCyber
For the API integration, you will need:
Your Syncro subdomain
- Your default screen will have a URL of the format https://<subdomain>.syncromsp.com.
- For example, if the url of the dashboard is https://rocketcyber.syncromsp.com, then the subdomain is rocketcyber
Your API key
- Sign in to the Syncro dashboard
- At the top-right of the page, click on your email address
- Click Profile/Password (in the middle of the list)
- Click the API Tokens link just below your email address
- Click New Token
- Select Custom Permissions (we are in the process of creating a prebuilt permission set)
- Fill in a name (e.g. 'RocketCyber Integration'), the desired expiration date, and add the needed permissions (A list of minimal permissions needed for the RocketCyber integration is at the bottom of this page)
- Click Create API Token
- Copy the API Token
You can edit API values later if needed (e.g. the expiration date)
Editing is available at the API Token list (the page where you clicked "New API Token")
Permissions Needed
Assets - View Details |
Ticket Comments - New |
Assets - List/Search | Ticket Comments - Delete |
Contacts - Import | Ticket Workflows - Manage |
Customers - List/Search | Ticket Worksheets - Add |
Customers - View Detail | Ticket Worksheets - Manage |
Tickets - List/Search | Ticket Worksheets - Delete |
Tickets - View Details | RMM Alerts - List |
Tickets - Create | RMM Alerts - Create |
Tickets - Edit | RMM Alerts - Delete |
Tickets - Delete | RMM Alerts - Clear/Manage |
Tickets - Merge |