Configuring incident email notifications

How to enable incident tickets at the organization level in addition to the default provider emailing configuration.

To enable incident emailing at the organization level, do the following:

1. Navigate to Provider Settings.

2. On the Details and Settings tab, turn on the toggle next to Allow organizations to subscribe to notifications.

3. Scroll down to the bottom and click Update.

4. Then, go in context as the organization.

5. Select Organization Settings

6. On the Notifications tab, add email address recipients to receive organization level notifications.

7. Scroll down to the bottom and click Update Notification.

When an incident ticket is configured at both the provider and organization level, a notification will be submitted to both provider and organization recipients. 

Congratulations, you have now set up notifications at the organization level.