Troubleshooting agent offline status

1. Navigate to Provider Settings.
   
2. Navigate to the Details and Settings tab and find the Agent Verbosity section change to Debug.
   
3. Access the machine with the agent showing as offline.
4. Go to c:\programfiles\rocketagent\logs and locate the rocketagent.txt file.
5. Submit the file through a support ticket for review.
6. Restart agent (RocketAgent Service) in services. If agent is still showing as offline after it has been restarted, also include that log rocketagent.txt in the support ticket.